1. Registration

Start Your Journey with Us

To initiate the “Bid” or “Buy Now” process, you must first complete registration with Heavy Thing, Pty Ltd. This quick process includes:

  • Creating your Free Membership account
  • Submitting a government-issued photo ID for verification
  • Confirming your contact details

Your privacy matters to us—we use secure encryption to protect your personal information and to complete verification.

2. Research & Inspection

Know What You’re Bidding On

We believe in transparent transactions. For each item in our inventory, we provide:

  • Comprehensive condition inspection covering exterior, interior, and mechanical details
  • High-resolution photos capturing the item from multiple angles

Use these resources to research and shortlist items with confidence before placing your bid. Please note: once you’ve won the auction and the required payment is confirmed, the item will be transported to you for a personal inspection (see Steps 5 & 6).

3. Bidding & Buying

Take Action on Your Next Purchase

We’ve streamlined our acquisition process to make your experience seamless:

Setting Your Bid: Determine the amount you’re ready to invest in your next item.

Buy It Now: Skip the waiting game! Select “Buy Now” to immediately secure an item at the listed price and bypass the auction entirely.

Remember, your bids represent serious commitments to purchase. Only place offers on items you’ve thoroughly researched and are prepared to own.

4. Winning & Payment

Securing Your Item

Congratulations — you’ve won! Here’s what happens next:

  • You’ll receive immediate notification of your win via email
  • A dedicated Agent from Heavy Thing, Pty Ltd will contact you to guide you through the next steps
  • Your Agent will confirm the payment required to secure the item and schedule transport

Depending on the item, you will be asked either for a deposit or for payment in full before delivery is scheduled. Your Agent will confirm which applies and send payment instructions by email. These details are discussed and confirmed with you directly.

If a deposit is required, it is the minimum amount needed to start the process and will be applied to the purchase price; the remaining balance is due on delivery. If full payment is required, the item is scheduled for transport once that payment is received.

Our dedicated team stands ready to assist with any questions during this step, ensuring a smooth transaction from bid to ownership.

5. Transport

We Bring the Item to You

Once the required payment has been confirmed, your item will be transported directly to you. We handle all the logistics:

  • Free delivery for the first 700 km, then just $3 per km beyond
  • Typical delivery timeframes of 3–12 days

6. Delivery & Inspection

Your Time to Decide

Final Payment: If you paid a deposit, the remaining balance is due upon delivery of the item. If you already paid in full, no further payment is required at delivery. Your Agent will provide payment details and instructions by email and confirm them with you.

Inspection Period: Once you’ve received the item, you’ll have a 10-day inspection period. Use this time to ensure everything meets your expectations.

Changed Your Mind?: If the item doesn’t meet expectations during the inspection period, simply request a refund. Refunds are processed within 48–72 hours and include delivery charges. We’ll arrange return transport at no cost to you.

Where registration or ownership transfer applies, we handle the process for you, including all paperwork and state requirements. We’ll complete the transfer and confirm once ownership is in your name.

7. Share Your Success

Join Our Community of Happy Owners

We love seeing our items find new homes! Send us a photo of your handoff moment, and with your permission, we’ll showcase your success story. Your experience helps future buyers see the real value of choosing Heavy Thing, Pty Ltd.